Cycle Time

A Key Metric for Profitable Business and Happy Customers. A very important concept when we are working on process improvements.

What is the first question you ask as a customer when you order a product or service?

It’s “How long it will take?”

If a business cannot answer this question and deliver on promised t...

Sure shot Methodology for Business Success

Using deceptively simple and incredibly powerful lean principles
 

Service operations comprise more than 70% of the world GDP and growing rapidly. Even within manufacturing companies, it’s common to have only 20% of product prices driven by direct manufacturing labor—the oth...

World-Class Performance – Is it Achievable?

World-class performance, very common phrase indeed, used often, we think we understand its meaning and nothing is intriguing about it.

But I Disagree, in my opinion, World-class performance is such a common word used on every marketing material, I think it’s often misquoted and not unde...